Effective Date: May 23, 2025
At BeBrightest, your satisfaction is our priority. We stand behind the quality of our products and aim to provide a smooth, worry-free shopping experience.
✅ Return & Refund Eligibility
We accept return or refund requests under the following conditions:
- 📦 The item arrived damaged, broken, or defective
- 📭 The item was not delivered within the expected time frame
- 🚫 The item was missing from your order
📅 Time Frame
Return or refund requests must be submitted within 7 days of receiving your order. Requests made after this period may not be accepted.
🔍 How to Submit a Request
Please email us with the following:
- Your Order Number
- A clear photo or video of the item and packaging
- A brief description of the issue
- Your preference: Refund or Replacement
📧 Email: [email protected]
Our support team will respond within 24–48 hours.
💸 Refund Processing
- Once approved, refunds will be issued to your original payment method
- Please allow 5–10 business days for the amount to reflect in your account
🚚 Return Shipping
- Most returns do not require shipping the product back, but we may ask for photo/video proof
- If a return is requested, return shipping costs are the responsibility of the customer (except in case of our error)
❌ Non-Refundable Situations
We cannot accept returns or issue refunds if:
- The product was delivered successfully but the wrong address was provided by the customer
- The issue is due to change of mind or buyer’s remorse
- The item was used, damaged, or altered after delivery
- You contacted us after the return window closed
🛡 Buyer Protection Promise
Every order is covered by our Buyer Protection Promise. If your product is lost, defective, or not as described, we’ll work quickly to make it right.
📬 Questions?
We’re here 24/7 to help you.
📧 Email: [email protected]